Privacy Policy

Welcome to The Carents Room privacy notice.

The Carents Room respects your privacy and is committed to protecting your personal information (“personal data”). This privacy notice will inform you as to how we look after your personal data when you visit our digital platform and website (collectively referred to as “website”) (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

The Carents Room is the trading name of a website run by Strata Nostra Ltd. This privacy notice is issued on behalf of Strata Nostra Ltd so when we mention “The Carents Room”, “we”, “us” or “our” in this privacy notice, we are referring to this website run by Strata Nostra Ltd who is responsible for processing your personal data. Strata Nostra Ltd is the controller and responsible for this website.

What personal data do you collect?

Our website does not routinely collect any personal data unless you contact us directly.

If you contact us, we will collect the following personal data:

Identity Data includes your name.
Contact Data includes your email address and first four letters/digits of your postcode.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data includes information about how you use our website and services.
Marketing and Communications Data includes your preference in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How do you collect my personal data?

We can only collect your personal data if you contact us directly and provide this information.

We collect data and process data when you:

email us with queries, suggestions or feedback; or
register online for any services.

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie clause below for further details.

We also collect Technical Data from analytics providers such as Google based outside the UK.

How will you use my personal data?

We collect your personal data in the following circumstances:

when we perform a contract we are about to enter into or have entered into with you;
where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
where it is necessary to comply with a legal obligation; or
you have provided us with consent.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the lawful bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose / Activity	Type of Data	Lawful basis for processing including basis of legitimate interest
To respond to your queries, concerns, feedback or offers of support.	a) Identity b) Contact	a) Necessary for our legitimate interests (to communicate and maintain a relationships with you). b) Consent
Communicate with you regarding topics of mutual interest.	a) Identity b) Contact c) Marketing and Communications	a) Necessary for our legitimate interests (to regularly inform people about key topics of discussion that may be of interest). b) Consent.
To run talks and training sessions.	a) Identity b) Contact	a) Necessary for our legitimate interests (to provide support to the wider community concerning health and wellbeing matters). b) Consent.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	a) Identity b) Contact c) Technical	a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise). b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.	a) Identity b) Contact c) Usage d) Marketing and Communications e) Technical	a) Necessary for our legitimate interests (to study how people use our services, to develop them, to grow our business and to inform our marketing strategy). b) Consent
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	a) Technical b) Usage	Necessary for our legitimate interests (to define types of people for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
To make suggestions and recommendations to you about goods and services that may be of interest to you.	a) Identity b) Contact c) Technical d) Usage e) Marketing and Communications	a) Necessary for our legitimate interests (to develop our services and grow our business). b) Consent

We will never share your data with any other organisations without asking you and without you giving your permission.

external third parties including service providers acting as processors based outside the UK who provide IT and system administration services such as HubSpot and Bloom, service providers acting as processors based inside the UK who provide marketing services and professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services;
and third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

We do not transfer your personal data outside the UK

How do we store your data?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We store your data in our password protected office computer system using a contact database

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

We store your contact details for 24 months after the last time you have contacted us.

Marketing

We might consider sending you information about products and services of our that we think that you might like but only if you have agreed to receive marketing. You may opt out later.

You have the right at any time to stop us from contacting you. If you no longer wish to be contacted for marketing purposes, please email us at: admin@thecarentsroom.com

Your data protection rights

We want to make sure you are aware of your rights. You have:

The right to access – the right to request copies of your personal data
The right to rectification – the right to request that we correct any information which you believe is inaccurate or expand on any information you believe is incomplete
The right to erasure – the right to request that we erase your personal data
The right to restrict or object to us processing your data
The right to request transfer of your personal data
The right to withdraw consent.

If you make a request, we have one month to respond to you. If you would like to exercise these rights, then please contact us at our email: admin@thecarentsroom.com

Cookies

The Carents Room website uses google, Hubspot and Meta analytics cookies to collect standard anonymised information about visitors’ behaviour. This information enables us to improve your experience of The Carents Room website by understanding how you use our content.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

We do not share the information collected by the cookies with any third parties.

You can choose to accept or decline the use of cookies using the website cookie pop during your first visit to our website and every few visits thereafter. You can also prevent the setting of cookies by adjusting the settings on your browser (see your browser ‘help’ to understand how to do this). Be aware that disabling cookies may affect the functionality of this and other websites you visit. Disabling cookies will usually result in also disabling certain functionality and features of this website.

Privacy policies of other websites

The Carents Room website contains links to other websites – our privacy notice does not extend to those sites

Changes to our privacy notice

This privacy notice was created in June 2024.

How to contact us

You can get in touch by emailing us at: admin@thecarentsroom.com

Or you can write to us at: Strata Nostra Ltd, 32 Portland Terrace, Newcastle on Tyne, NE2 1QP

Reporting complaints

If you wish to report a complaint or feel that Strata Nostra Ltd has not addressed your concern in a satisfactory manner, you may contact the information commissioner:

The Information Commissioner’s website is: https://ico.org.uk/make-a-complaint/

The helpline number is: 0303 123 1113

Name	Domain	Purpose	Expiry	Type
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_ga	carents.co.uk	Google Universal Analytics long-time unique user tracking identifier.	2 years	HTTP

Name	Domain	Purpose	Expiry	Type
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__stid	sharethis.com	---	1 year	---
cf_clearance	carents.co.uk	---	1 year	---
_ga_CYDEH078RL	carents.co.uk	---	2 years	---
_ga_577HPZSLX1	carents.co.uk	---	2 years	---
_cfuvid	hubspot.com	---	54 years	---